Refund and Returns Policy

Last Updated: 28th November 2024

At PeculiarEd, we strive to provide exceptional educational services and ensure customer satisfaction. However, we understand that situations may arise where you may need a refund. This Refund Policy outlines the conditions and procedures for requesting refunds, ensuring transparency and fairness for all our users.

By subscribing to our services, you agree to the terms outlined in this Refund Policy.

1. Eligibility for Refunds

Refunds are available under the following conditions:

  1. Technical Issues:
    • If you are unable to access your purchased courses or subscriptions due to technical issues on our platform that remain unresolved after reporting them to our support team.
  2. Service Dissatisfaction:
    • If you believe that the services provided do not match the description or expectations based on the plan you subscribed to, and the issue cannot be rectified within a reasonable time.
  3. Accidental Purchases:
    • If a subscription was purchased unintentionally, you may request a refund within 48 hours of the transaction.
  4. Duplicate Payments:
    • If you accidentally made duplicate payments for the same subscription or service.

2. Non-Refundable Situations

Refunds will not be issued in the following scenarios:

  1. Partial Usage:
    • If you have accessed and partially used the services or content within your subscription.
  2. Change of Mind:
    • Refunds are not available simply because you changed your mind after purchasing a subscription.
  3. Violation of Terms:
    • If your account was terminated due to a violation of PeculiarEd’s Terms of Service.
  4. Third-Party Transactions:
    • Refunds will not be processed for payments made through unauthorized third-party platforms.

3. Refund Process

If you meet the eligibility criteria for a refund, follow these steps:

  1. Submit a Refund Request:
    • Contact our customer support team at support@peculiared.com or fill out the refund request form available on our website.
    • Provide the following information:
      • Full Name
      • Email Address
      • Subscription Plan
      • Date of Purchase
      • Reason for Refund Request
      • Transaction Details (e.g., payment reference number)
  2. Review Period:
    • Once your request is submitted, our team will review the case within 5-7 business days to verify eligibility.
  3. Approval or Rejection:
    • If approved, the refund will be processed within 7-14 business days of approval. If rejected, we will notify you with an explanation.
  4. Mode of Refund:
    • Refunds will be credited to the original payment method (e.g., bank account, credit/debit card, or mobile wallet).
    • For international payments, currency conversion fees or transaction fees may apply, and PeculiarEd is not responsible for these charges.

4. Special Refund Cases

  1. Trial Periods:
    • If PeculiarEd offers a trial period for any subscription, refunds will not be granted for any payments made after the trial period ends.
  2. Promotional Offers and Discounts:
    • Refunds for subscriptions purchased during promotional offers or at discounted rates will only be issued at the discounted price.
  3. Bulk or Institutional Subscriptions:
    • For schools or institutions subscribing on behalf of multiple users, refunds are subject to the terms of the specific agreement signed at the time of purchase.

5. Additional Notes

  1. Platform-Specific Refunds:
    • If you purchased a subscription through a third-party platform (e.g., Google Play Store or Apple App Store), the refund will be subject to the policies of that platform. PeculiarEd cannot process these refunds directly.
  2. Refund Denials:
    • If a refund request is denied, you may escalate the matter by contacting info@peculiared.com for further review. The decision made after this review will be final.

6. Changes to This Refund Policy

PeculiarEd reserves the right to modify or update this Refund Policy at any time to reflect changes in our services or legal requirements. Any significant changes will be communicated through email or platform notifications. Continued use of our services after the policy update constitutes acceptance of the revised Refund Policy.

7. Contact Us

If you have any questions or need assistance regarding this Refund Policy, please contact us:

  • Email: support@peculiared.com
  • Phone: +234 707 864 5763

8. Governing Law

This Refund Policy is governed by the laws of Nigeria. Any disputes arising from or related to this policy will be resolved in accordance with applicable Nigerian laws.