Help Center

Welcome to the PeculiarEd Help Center, your one-stop destination for all the assistance you need to navigate and make the most of our platform. Whether you’re a new user or a long-time subscriber, this document will guide you through frequently asked questions, troubleshooting tips, and support options.

1. Getting Started

1.1 Creating an Account

  1. Go to www.peculiared.com and click on Sign Up.
  2. Enter your full name, email address, and phone number.
  3. Create a secure password.
  4. Verify your account through the confirmation email sent to you.
  5. Log in using your email and password.

Tip: Ensure your password is strong and unique.

1.2 Choosing a Plan

PeculiarEd offers the following subscription plans at ₦5,000 per quarter:

  • Elementary Plan: Ideal for students preparing for Common Entrance exams.
  • Junior College Plan: Focused on JSCE preparation.
  • Senior College Plan: Tailored for SSCE and IGCSE.
  • UTME Plan: Designed for UTME and other entrance exams.

How to Subscribe:

  1. Log in to your account.
  2. Go to Plans and Pricing.
  3. Select the desired plan and click Subscribe Now.
  4. Complete the payment using one of our secure payment gateways.

1.3 Logging In

  1. Visit www.peculiared.com and click on Login.
  2. Enter your email and password.
  3. Click Log In to access your dashboard.

Forgot Your Password?
Click Forgot Password, enter your registered email, and follow the instructions to reset it.

2. Navigating the Platform

2.1 Dashboard Overview

After logging in, you will see your dashboard, which includes:

  • Courses: Access your enrolled courses and lessons.
  • Quizzes: Attempt interactive quizzes to test your knowledge.
  • Progress Reports: Track your performance and improvement over time.
  • Notifications: Stay updated on new courses, live sessions, and announcements.

2.2 Accessing Lessons

  1. Go to the Courses tab on your dashboard.
  2. Select your class level (e.g., Junior College, Senior College).
  3. Click on the subject you want to study.
  4. Watch video lessons or download materials for offline access.

2.3 Taking Quizzes

  1. Select a course and navigate to the Quizzes section.
  2. Start the quiz by clicking Begin Quiz.
  3. Submit your answers and review your results instantly.

Tip: Quizzes are timed, so ensure you’re ready before starting.

2.4 Tracking Progress

  1. Visit the Progress Reports section in your dashboard.
  2. View completed lessons, quiz scores, and overall progress.
  3. Download academic reports for personal tracking or parental review.

3. Payments and Billing

3.1 Accepted Payment Methods

We accept:

  • Debit/Credit Cards (Visa, Mastercard)
  • Bank Transfers
  • Mobile Money
  • International Payments (USD, GBP, EUR, and other currencies)

Payment Gateways: Paystack, Flutterwave, and Stripe.

3.2 How to Renew a Subscription

  1. Log in to your account.
  2. Navigate to the Billing section.
  3. Select your active plan and click Renew.
  4. Complete the payment process.

Tip: Turn on auto-renewal to avoid service interruptions.

3.3 Refund Requests

Refunds are available under specific conditions. Refer to our Refund Policy for details. To request a refund:

  1. Contact support@peculiared.com.
  2. Provide your transaction details and reason for the request.
  3. Our team will review and respond within 5–7 business days.

4. Technical Support

4.1 Troubleshooting Common Issues

I Can’t Access My Account

  1. Ensure your email and password are correct.
  2. Clear your browser cache and cookies.
  3. Reset your password using the Forgot Password link.

Videos Won’t Play

  1. Check your internet connection.
  2. Ensure you’re using a supported browser (Chrome, Firefox, Safari).
  3. Update your browser or try another device.

Payment Failed

  1. Verify that your card details are correct.
  2. Ensure sufficient funds are in your account.
  3. Contact your bank or payment provider if the issue persists.

4.2 Contacting Support

  • Email: support@peculiared.com
  • Phone: +234 707 864 5763
  • WhatsApp Chat: Available on our website during business hours.

Response Time: Our support team typically responds within 24 hours on business days.

5. Features and Resources

5.1 Live Classes

PeculiarEd offers live virtual classes for interactive learning. To join:

  1. Check the Live Sessions tab for the schedule.
  2. Click Join Session at the specified time.

5.2 Past Questions

Access past exam questions for:

  • Common Entrance
  • JSCE
  • SSCE
  • UTME
  • IGCSE

Navigate to Past Questions in your dashboard, select your subject and year, and start practicing.

5.3 Academic Reports

Download detailed reports of your progress, including:

  • Lesson completion rates
  • Quiz performance
  • Recommendations for improvement

6. Safety and Privacy

6.1 Data Security

PeculiarEd implements industry-standard encryption and security measures to protect your personal information.

6.2 Parental Controls

Parents can monitor their child’s activity and progress using the Parental Dashboard.

7. Frequently Asked Questions (FAQs)

7.1 Can I Use PeculiarEd Offline?

Yes, you can download course materials for offline access. However, live classes and quizzes require an internet connection.

7.2 Is PeculiarEd Available Internationally?

Yes! PeculiarEd is accessible globally, and we accept payments in multiple currencies.

7.3 How Do I Cancel My Subscription?

Go to Billing, select your active plan, and click Cancel Subscription.

8. Feedback and Suggestions

We value your input! Share your feedback and suggestions at feedback@peculiared.com to help us improve.